Privacy Policy

1. Introduction

A5 Build Pty Ltd is a licensed Australian builder registered on 16 August 2017, operating from Level 1, 1 Greenhill Road, Wayville SA 5034. We take your privacy seriously and are committed to handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This policy applies to all information collected through our website at a5build.net, as well as information provided to us directly via phone, email, or in person during the course of our building projects. By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect and process the following types of personal information when you interact with us:

• Name — your full name as provided when requesting a quote or during project engagement.
• Phone number — your contact number for project-related communication.
• Email address — your email for correspondence, quotes, and documentation.
• Project details — information about your building project, including project type, location, budget range, and project description.
• Property address — the address of the property where construction work is to be carried out.
• Technical information — automatically collected data such as IP address, browser type, and device information when you visit our website.

We do not collect sensitive information such as health records, racial or ethnic origin, political opinions, or religious beliefs unless you voluntarily provide it and it is directly relevant to our engagement with you.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Quoting and estimation — to prepare accurate project quotes and cost estimates for your building project.
• Communication — to respond to your enquiries, provide project updates, and communicate about your build.
• Project delivery — to plan, manage, and execute construction works including obtaining necessary permits and approvals.
• Contract administration — to prepare and administer building contracts, invoices, and project documentation.
• Customer service — to provide ongoing support and address any concerns during and after your project.
• Website improvement — to analyse usage patterns and improve our website's functionality and user experience.
• Legal compliance — to meet our obligations under Australian building and consumer protection laws.

We will only use your personal information for the purposes for which it was collected, unless you provide consent for it to be used for another purpose, or the use is required or permitted by law.

4. Information Sharing

A5 Build respects your privacy and is committed to protecting your personal information. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We may share your information with the following parties solely for the purpose of delivering your construction project:

• Contractors and sub-trades — licensed tradespeople and subcontractors engaged to carry out specific aspects of your build (e.g., plumbers, electricians, carpenters).
• Suppliers — material suppliers who require delivery details for your project.
• Councils and authorities — local councils and regulatory bodies for building approvals, permits, and inspections.
• Professional advisors — architects, engineers, and surveyors involved in your project.
• Service providers — IT and administrative service providers who assist in operating our business, under strict confidentiality agreements.

We ensure that all third parties who receive your information are bound by confidentiality obligations and only use your information for the specific purpose for which it was shared.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or misuse. Our security measures include:

• Secure storage of physical and electronic records in access-controlled environments.
• Password protection and access restrictions on digital systems containing personal information.
• Encryption of data transmitted through our website's contact and quote request forms.
• Regular review and updating of our information handling practices.
• Limited access to personal information on a need-to-know basis among our staff and contractors.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your data.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit a website.

The types of cookies we may use include:

• Essential cookies — necessary for the website to function correctly.
• Analytics cookies — help us understand how visitors interact with our website so we can improve its performance.
• Preference cookies — remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. We do not use cookies to collect sensitive personal information.

7. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access — you may request access to the personal information we hold about you.
• Correction — you may request that we correct any inaccurate or incomplete personal information.
• Deletion — you may request that we delete your personal information, subject to legal and contractual obligations.
• Opt-out — you may opt out of receiving marketing communications from us at any time.
• Complaint — you may lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy.

To exercise any of these rights, please contact us using the details provided in Section 9 below. We will respond to your request within a reasonable timeframe, typically within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information. Continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Alternatively, you may wish to contact the Office of the Australian Information Commissioner (OAIC) for further guidance on privacy matters.